Customer Care Agent -Birmingham Airport – Flexible Working

Aviation Recruitment expertsOptime are looking for Customer Care Agents to join a well-respected and successful client at Birmingham International Airport.

All necessary training will be fully paid and provided by sector experts including support in obtaining relevant background checks. There is on-site mentoring and clear career pathways leading to specialist management roles within our team, so think big!

Start Dates Confirmed For:

• February 2026

What’s on offer:

• Rate of Pay: £12.21 per hour
• This role is a flexible working position, you must be available fully flexible and able to pick up a minimum of 3 shifts per week.
• Shift times : Between the hours of 03:00am and 00:00am. You must be able to pick up early shifts.
• Shift lengths: 4-12 hours
• Weekly Pay

Key Duties:

• Being professional, polite and courteous at all times.
• Escorting arriving and departing passengers with reduced mobility (along with accompanying family as necessary) through the airport either on foot, by wheelchair or electric buggy/caddy as depicted by their categorisation.
• Providing assistance with the passenger luggage.
• Completing the Daily Equipment Check Sheet, to maintain the operational reliability of the equipment, reporting where necessary, any equipment defects in line with the equipment inspection procedure.
• Ensuring that wheelchairs and buggies are always clean and tidy.
• Ensure that Centralised Control is updated on progress by use of IT handsets.
• Ensure that all necessary paperwork is completed legibly and submitted in a timely manner.
• Any additional reasonable duties, as assigned by operational management.
• This is a wheelchair assistance role, NOT Check-In.

Requirements:

• Great work ethic.
• Excellent communication skills.
• Strong Customer Service.
• Self-motivated and willing to work using own initiative.
• Full UK Driving licence (desirable).
• To multitask and remain calm under pressure.
• Previous airport experience is an advantage but not essential.
• UK Settled Status (If applicable).
• Proof of (current) Address
• Successful candidates will be required to complete a basic DBS record check following interview in line with CAA requirements.
• You must not have holiday between September-October 2026.

PLEASE NOTE

As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.

For an opportunity to interview for this fantastic role, please submit your CV to apply!

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