Financial Ombudsman Service
Non Executive Directors – 2 positions
Remuneration: £24,500
Time commitment: circa 15 days per year
Location: London
Overview
The Financial Ombudsman Service is a free and impartial service that resolves customer complaints efficiently and effectively within the financial services ecosystem. We issue thousands of disputes annually, share insights with regulators such as the FCA and HM Treasury, and help strengthen the sector.
Why This Role
This is an important time for the organisation to drive significant organisational reform and digital transformation. Two dynamic Non Executive Directors are sought to complement the diversity of our current Board, bringing strong oversight, support and challenge to meet our strategic objectives.
Responsibilities
- Provide independent oversight, support, and challenge on the board.
- Contribute to robust governance and strategic direction.
- One appointment will focus on AI and technology, providing strategic insight into emerging technologies and how they can enhance operations, customer journeys, and transformation.
- The other appointment will bring broad financial services and commercial expertise, providing a strong understanding of markets, regulation, and customer trends to keep the organisation resilient, responsive, and financially sustainable.
Qualifications
- Executive and/or Board-level experience in complex, highly regulated environments.
- Ability to think strategically, scrutinise performance, and contribute effectively to robust governance.
- Demonstrated understanding of technology or financial services, depending on the specific appointment.
Appointment
Appointments are made by the FCA. The remuneration for each NED is £24,500, with a time commitment of approximately 15 days per year.
Closing Date
The closing date for applications is 09:00, 1st May 2026.
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