Overview
Product Specialist – AI Training & Coaching is a 6-month contract position (with the potential to go permanent) for a tech-savvy sales enthusiast who loves customer success, learning & development, and SaaS. The role sits between Sales and Product, delivering demos, resolving technical queries, and ensuring customers unlock the full value of the product.
About the Role
My client is a trailblazer in the AI coaching and training sector, leading the market with cutting-edge solutions that transform how businesses learn, grow, and perform. They are scaling in a booming sector and are developing a new breed of Product Specialists who blend technical expertise with commercial drive. This role requires first-line technical support experience, ideally within the LMS SaaS or Fintech sectors.
What Youll Do
- Deliver tailored, high-impact product demonstrations that win hearts and deals.
- Provide first-line technical support, resolving issues and guiding clients with confidence.
- Collaborate cross-functionally with Sales, Product, and Implementation teams.
- Champion customer success through on-boarding, training, and strategic guidance.
- Act as a product evangelist (internally and externally), driving awareness and adoption.
- Gather customer insights to inform product development and continuous improvement.
What Youll Bring
- Proven experience in technical pre-sales, sales engineering, or customer success.
- Strong communication skills with the ability to simplify complex tech for non-technical audiences.
- Familiarity with web-based technologies and SaaS platforms.
- A proactive, customer-first mindset with excellent problem-solving skills.
- Experience in LMS or Fintech environments is essential.
- Passion for learning, development, and delivering exceptional service.
- A desire to grow and develop professionally.
Diversity, Equity & Inclusion
My client is committed to creating an inclusive, equitable, and diverse workplace. Their EDI policy ensures every team member feels valued, respected, and empowered to thrive.
Why Join?
- Be part of a fast-growing company at the forefront of AI innovation.
- Work remotely with flexibility and autonomy.
- Make a real impact on customer success and product evolution.
- Grow your career in a supportive, forward-thinking environment.
- Gain valuable experience in a high-growth sector during a dynamic 6-month engagement, with the opportunity to go permanent.
Seniority & Employment
- Seniority level: Associate
- Employment type: Contract
- Job function: Information Technology
- Industries: Technical and Vocational Training
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