Overview
Relay is fundamentally reshaping how goods move in an online era. Relay is scaling rapidly and assembling a talent-dense team. Relay’s mission is to free commerce from friction and create a world where more goods move more freely between more people.
Relay is hiring a Business Operations Lead – an operator role reporting to Relay’s executive leadership. This role owns high-context, cross-functional work; drives operational clarity and momentum; and lands decisions that would otherwise stall. It is fundamentally an operator role — not a project management role — and success is measured by hands-on execution and tangible outcomes, not plans or status updates.
The Team
- ~90 people, more than half in engineering, product and data
- 45+ advanced degrees across computer science, mathematics and operations research
- Thousands of data points captured, calculated, analysed and predicted for every parcel
- An intellectually vibrant culture of first-principles thinking, tight feedback loops and relentless experimentation
The Opportunity
Relay is hiring a Business Operations Lead – a high-impact, individual contributor role designed for a hands-on operator. This role exists to take ownership of high-context, cross-functional work; drive operational clarity and momentum; land decisions that would otherwise stall.
Responsibilities
- Own ambiguous, cross-functional initiatives that cut across Delivery Squads, Commercial, Finance, and Operations. Step into cross-functional projects, consolidate context, and push execution to completion.
- Act as the first pass for urgent, high-stakes Commercial or partner requests, conducting root-cause analysis and providing clear trade-offs and recommendations.
- Ensure clarity in how decisions land across the org, from tooling and dashboard changes to process and network adjustments.
- Run and structure senior operating forums to keep discussions decision-led and focused on moving forward.
- Drive execution after decisions are made, removing blockers and delivering end-to-end momentum of special projects.
Work Alongside Industry Leaders
Diego Protas – Director of Platform Engineering; Karthik Harith – VP Operations. They bring extensive experience in distributed systems, hardware architecture, and scaling operations across multiple markets.
What Success Looks Like
Within 3–6 months:
- Clear and consistent rollout of operational decisions
- Tangible improvements in execution across teams
- Commercial issues resolved with operational insight
This Role Is For You If
- You’ve operated in fast-moving, operationally complex businesses and owned initiatives with real impact.
- You have a strong bias for execution and action, with a track record of pushing ambiguous problems to resolution.
- You influence through clarity and competence.
- You can make judgment calls under uncertainty, and know when to move vs when to escalate.
Ideal Background
- Owned cross-functional delivery at a logistics, operations, or marketplace startup
- Worked closely with senior leadership in high-context situations
- A background in BizOps, Chief of Staff, S&P or operations leadership with a strong execution core
- Senior operators in high-growth startups
- Consultants who moved into operating roles
- STEM/engineering degree or equivalent practical experience in technical environments
- BizOps/Chief of Staff/S&P profiles with strong analytical rigor and executional capabilities
Fast And Focused Hiring Process
- Talent Acquisition Interview – 30-45 min
- Hiring Manager Interview – 30-45 min
- Case Study – 60-75 min
Who Thrives at Relay?
- Aim with Precision: define problems clearly and measure impact
- Play to Win: chase bold bets and tackle hard stuff
- 1% Better Every Day: small, consistent improvements drive growth
- All In, All the Time: take ownership from start to finish
- People-Powered Greatness: invest in teammates and build trust
- Grow the Whole Pie: seek win-win solutions for merchants, couriers, and customers
If these resonate and you combine strong technical fundamentals with entrepreneurial drive, let’s connect. Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.
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