Job Summary
We are seeking a detail-oriented and proactive Salesforce Business Analyst & Enablement Specialist to support the ongoing evolution of CDW’s Salesforce platform. This role plays a key part in driving operational efficiency, digital transformation, and data-driven decision-making by bridging the gap between business and technical teams.
Working closely with product, development, and business stakeholders, you will gather and translate requirements, support solution design, and ensure successful delivery through testing, enablement, and continuous improvement. Acting as a trusted advisor, you will help shape impactful solutions while driving adoption and maximising the value of Salesforce across the organisation.
What You Will Do
- Work with business, product, and technical stakeholders to gather, analyse, and translate requirements into clear user stories with defined acceptance criteria
- Support solution design by mapping processes, clarifying requirements, and ensuring alignment with wider product and business objectives
- Collaborate with developers and architects to validate solution feasibility and effectiveness
- Document and analyse business processes to identify opportunities for improvement and optimisation
- Review and refine functional test scripts to ensure accurate coverage of end-to-end scenarios
- Support testing activities, working closely with QA and UAT teams to identify gaps and ensure quality delivery
- Coordinate and manage User Acceptance Testing (UAT), including execution, defect management, retesting, and sign-off
- Lead user story refinement sessions, ensuring stories are well-defined, prioritised, and ready for development
- Support the creation of release communications, user guides, and training materials to drive user adoption
- Maintain knowledgebase content (e.g. SharePoint) to ensure teams have access to up-to-date guidance and documentation
- Deliver Salesforce enablement activities, including training and communications, to support adoption of new features and enhancements
- Continuously identify opportunities to improve processes, user experience, and platform performance
What We Expect of You
- Experience in a Business Analyst or similar role, ideally within a Salesforce or CRM-focused environment
- Strong understanding of business process mapping and improvement, with the ability to simplify complex workflows
- Proven experience gathering and documenting requirements, including user stories and acceptance criteria
- Strong analytical skills with the ability to interpret data and generate actionable insightsUnderstanding of digital platforms, CRM systems (ideally Salesforce), and broader digital transformation initiatives
- Familiarity with Agile methodologies (Scrum, Lean) and working in iterative delivery environments
- Experience supporting testing processes, including UAT coordination and defect management
- Excellent communication skills, with the ability to engage and influence both technical and non-technical stakeholders
- Strong stakeholder management skills, with the ability to build trust and collaborate across teams
- Highly organised with strong attention to detail and the ability to manage multiple priorities
- Proactive, adaptable, and comfortable working in a fast-paced, evolving environment
- Passion for continuous learning and improving processes, tools, and ways of working
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
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