Customer Advisor

The hourly rate for this role is £13.02 and up to £15.10 across selected locations within London. The hourly rate will increase after six months in role. You will work onsite and report into the Assistant or Store Manager. Your role may include helping on the tills, advising customers, or working in our back shop.

Responsibilities

• Help customers and put them at ease by listening, answering questions, giving advice on products and suggesting items they hadn’t considered.
• Promote in‑store offers and schemes, providing customers with the information they need.
• Ensure store displays are correct and that tills are operated smoothly; assist with stock in stock rooms.
• Work with team members to deliver a great shopping experience and keep the store clean and presentable.
• Receive award‑winning training accredited by the Institute of Customer Service.

Essential Skills and Experience

• Excel in a varied, fast‑paced environment.
• Communicate and listen effectively.
• Enjoy working as part of a team and promote a collaborative dynamic.
• Understand the impact of small actions on customer interactions.
• Desire to be a proud brand ambassador for Boots and help customers find the best products for them.

Desirable Skills

• Experience providing customer care and delivering great customer service.

Benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity, paternity and adoption leave pay, with a gift card for those expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, Employee Assistance Programme

We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

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