Customer Service Rep

We are hiring for aCustomer Service Representative!

Key responsibilities

• Handle customer queries via phone, email, and other communication channels in a professional and timely manner.
• Make outbound customer calls to provide updates, resolve issues, and ensure satisfaction.
• Monitor and achieve KPIs related to customer service performance.
• Use internal systems including Sharp to manage customer information and service records.
• Maintain and update spreadsheets and reports using Microsoft Excel with a high level of accuracy.
• Communicate effectively with internal departments to resolve customer issues and improve service delivery.
• Work independently with minimal supervision, demonstrating initiative and ownership of tasks.
• You will need a keen eye for detail, as well as a problem-solving head to ensure all issues/queries are dealt within a timely manner.
• Previous customer service experience is preferred.
• Full training is provided.
• This is a temporary role, with the potential to extend.

Shift Details

Monday to Friday

06:00-15:00 – 1-hour unpaid break

PAYE – £12.71ph – Weekly or Monthly

What we offer

• Paid holiday days
• Safe onsite Parking
• Full canteen facilities
• 24 hour contactlines

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