Customer Service Delivery Station Liaison
Location: DPN1 – Unit A&B Woodlands Industrial Storage Estate, Longtown, 1N51, Carlisle, CA6 5TR
Pay Rate: £12.70
Shift: Wednesday–Saturday 10:00–20:45pm
About the role
Our mission at Amazon is to be Earth’s most customer‑centric company, and our award‑winning Customer Service team is a key part of achieving that goal. You will bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
Responsibilities
As a Delivery Station Liaison, you will:
- Provide best‑in‑class customer service from within our delivery station by organising successful re‑delivery attempts for customers’ parcels.
- Call customers to confirm crucial delivery details and prevent further delivery delays.
- Work with warehouse teams and Delivery Service Partners to ensure that packages are re‑delivered successfully on the same day.
- Pre‑emptively solve delivery defects to reduce customer effort.
Qualifications
What qualifications do we need from you?
- Right to work in the United Kingdom without restrictions.
- Experience in customer service, retail or hospitality industry.
- Flexible with regards to shift work; this role has a non‑negotiable time schedule of 10am‑8:45pm.
- Exceptional communication skills in English, including the ability to clearly and concisely communicate in writing and speech and interpret customer needs.
- Excellent time‑management, organisational, and prioritisation skills.
- Experience working under pressure in a high‑volume environment while maintaining standards for productivity, quality and service.
- Ability to take ownership and be proactive.
- Intermediate computer literacy.
Strengths we value
- Hard‑working, articulate, and detail‑oriented.
- Friendly and customer‑focused in every situation.
- Ability to learn quickly and embrace change.
- Comfortable multi‑tasking in a high‑energy environment.
Benefits
- Pension Plan
- Competitive holiday allowance
- Health insurance
- Life insurance
- Amazon.co.uk discount
- Employee assistance program
- Organisational progression options
- Additional add‑on benefits of your choice
How to apply
You’ll need to allow 1–2 hours including an assessment to test your suitability for the role. We recommend using a PC (e.g. laptop) to get the best experience. If successful, we will contact you about the next steps.
Equal Opportunity Statement
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Company
Amazon UK Services Ltd.
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