Operations & Support Engineer

Overview

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats. Ensure the safety and security of our nation as an Operations & Support Engineer at GDIT. You’ll apply the latest technology and provide operational support to mission critical systems tasked with delivering intelligence products across the IC. Your work will have meaning and impact as you deliver your best every day.

Responsibilities

• Support existing regional staff located onsite to ensure applications and services running on‑premise are functioning as expected.
• Serve as Tier 3 CONUS operations support to address technical issues or high‑impact incidents in conjunction with regional staff and leads.
• Capture “Lessons Learned” from incidents in the form of after‑action items, provide feedback to the development team for fixes or enhancements and maintain a living set of playbooks for Tier 1 and Tier 2 team members.
• Communicate across teams when an incident requires input and/or resolution from externals (e.g., Application Owners, Networking, IDAM Providers).
• Work with other team members in the execution of daily and routine procedures to maintain system state of health, respond to issues as they arise, and gather pertinent information for troubleshooting.
• Update operations log on daily activity progress and review all operator log entries for accuracy.
• Perform regular twice‑a‑week site deployments following instructions provided by the development team and validate successful updates.
• Support system testing after major platform upgrades and during maintenance activities.
• Monitor application performance to respond to event notifications and determine appropriate courses of action.
• Coordinate with other team members to maintain system state of health.
• Report discrepancies concisely as they occur.
• Investigate and rectify procedural discrepancies.
• Identify areas for process improvement.
• Coordinate with subsystem engineering subject‑matter experts to implement configuration changes and other maintenance activities on the network in accordance with operational procedures.
• Support and engage in programs, projects and practices behind the client’s culture and strategy, and comply with all policies and procedures.
• Follow industry and department policies and regulations to ensure the client’s services are consistent with, and/or superior to, industry best practices.

Qualifications

• Bachelor’s Degree in Computer Science, Engineering or a related technical discipline, or an equivalent combination of education, technical training, or work/military experience.
• 10+ years of related software development experience.
• Proficiency in system administration and maintenance.
• Understanding of DevOps principles and tools (e.g., Docker, Kubernetes, Jenkins).
• Experience with containerization and Kubernetes.
• Troubleshooting and problem‑solving skills related to hardware, software and network issues.
• Ability to perform root‑cause analysis for system failures and implement corrective actions.
• Basic experience with scripting languages such as Python, Bash or PowerShell.
• Capacity to make decisions under pressure and manage competing priorities.
• Strong communication skills to liaise with stakeholders and convey technical information effectively.
• Strong analytical and critical thinking skills.
• Ability to work independently as well as in a team environment.
• Customer‑focused mindset with dedication to meeting service‑level agreements (SLAs) and customer expectations.
• Active TS/SCI clearance required and eligibility to obtain a CI poly.

Desired Skills

• Experience managing container platforms (e.g., OpenShift).
• Strong experience with scripting languages such as Python, Bash or PowerShell.
• Ability to troubleshoot Postgres databases.
• Familiarity with messaging systems such as Pulsar, Kafka, NATS JetStream.

Benefits

• Growth: AI‑powered career tool that identifies career steps and learning opportunities.
• Support: An internal mobility team focused on helping you achieve your career goals.
• Rewards: Comprehensive benefits and wellness packages, 401(k) with company match, and competitive pay and paid time off.
• Community: Award‑winning culture of innovation and a military‑friendly workplace.

Salary range: $142,792 – $132,250. This is not a guaranteed salary; compensation will be set based on experience, geographic location, and contractual requirements and could fall outside this range. Total compensation for international positions varies by tax, social security, and immigration statuses, as well as location. International assignments may include allowances, premium uplifts, and/or relocation or transportation benefits above the base salary range.

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