Program Manager

We are currently recruiting for a Director – Crisis Management & Scenario Testing to join one of our Insurance clients on a 6-month contract.

Inside IR35

Hybrid- London based

Responsibilities

• Lead the global crisis management strategy, governance, escalation processes and response framework
• Design and deliver the global scenario testing programme (tabletops, drills, supplier exercises)
• Facilitate real‑time response to major disruption events, chairing crisis calls and coordinating cross‑functional teams
• Oversee client and regulatory communications during incidents
• Maintain crisis playbooks, decision logs, and audit‑ready documentation
• Partner with Technology, Risk, Operations and senior leaders to strengthen organisational readiness
• Deliver training, awareness and ongoing improvements to crisis response capability
• Produce executive‑level reporting on crisis trends, lessons learned and remediation

Experience

• 10+ years leading enterprise‑wide crisis management in a global organisation
• Proven experience managing major incidents across multiple regions and time zones
• Strong understanding of operational resilience regulations (FCA, DORA, NIST, etc.)
• Experience designing and running crisis scenarios and testing programmes
• Excellent communication skills, able to brief executives, boards and regulators
• Financial services background required; insurance experience preferred
• Certifications such as CBCP, MBCI or DRI are an advantage

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