Head of Digital Transformation & Service Enablement

A leading media and entertainment brand is looking for a Head of Transformation & Enablement to transform service delivery and enhance customer experience. This senior strategic role requires strong leadership in operational transformation, AI-enabled capabilities, and customer-centric service design. The successful candidate will drive strategic initiatives that improve customer outcomes and operational excellence, while ensuring the service organization creates measurable business value. This hybrid role is based in Leeds or other locations.#J-18808-Ljbffr…