Pexip simplifies complex video conferencing to empower teams to meet – regardless of location, technology or security requirements. Our technical communication is an essential part of our customer relationship. Pexip is extremely proud of the quality and breadth of its documentation and support, and receives constant internal and customer praise for both. We are looking for passionate, confident, curious communicators to help customers understand our products. What’s the opportunity? If you enjoy understanding the seemingly complex and making it appear simple, then this role could be for you! We are seeking an enthusiastic, technically‑focused individual who can write documentation for end users and administrators. This documentation explains how to install, integrate, manage, use, and troubleshoot the Pexip products and services. You’ll be working closely with and supported by the existing Documentation Lead, while working alongside software engineers to document features while they are being developed. You’ll also work with customer support, solution architects and sales engineering to understand the issues customers face and what information they require, and use this to proactively and continuously improve the documentation. We believe in enabling people rather than managing them, so we are looking for self‑motivated individuals who are willing to take on responsibility for identifying areas where they can make the best contribution.
Based in the Reading, UK area, Pexip offers a flexible work environment with the option to work from home whenever needed. However, we encourage regular in‑person office attendance to promote collaboration and inspire and motivate team members.
Qualifications and experience
- At least 10 years’ relevant experience as a Technical Author in a software development environment, ideally with a focus on videoconferencing, cloud, or networking technologies.
- Excellent written English.
- Proven ability to write clear, concise, structured content for a technical audience.
- Ability to absorb technical information and customer use cases and apply these to targeted documentation.
- Experience with MadCap Flare.
- Excellent interpersonal and communication skills – you’ll need to proactively obtain information, and provide engineers with feedback during the development process.
- Enjoy working in an environment that requires the ability to juggle a variety of tasks and take ownership and responsibility for their delivery.
- Persistence and an eye for detail.
- Proactive and self‑motivated.
- Experience with API documentation or scripting is a plus.
- Curiosity and an openness to exploring how we can take advantage of AI, both within our team and when providing user assistance to our customers.
Why Pexip?
Pexip is a video technology specialist, providing a wide range of organisations with seamless video communication regardless of technology platforms and security requirements. We partner with leading industry players and power the critical conversations that people rely on every day – everything from business communication to ultra‑secure government meetings, doctor’s appointments, and court proceedings.
Why you’ll love working here?
Connection & Belonging
Vibrant offices, weekly all‑hands, global kick‑offs and a people‑first culture built on our Success Formula: Think like world champions. All eyes on the customer. Stay healthy.
Growth Mindset
We invest in your learning and development and offer opportunities to learn, grow, and work on cutting‑edge distributed systems.
Culture of Trust & Inclusion
Strong people culture anchored in our values; The Pexip Way. Our company values are at the core of everything we do, and they define how we interact with each other, our customers and our partners daily.
Supportive environment
A culture that values flexibility, collaboration, and work‑life balance where your voice matters.
Real Ownership
Your work is visible, measurable, and directly tied to our growth.
Mission that Matters
Every day, we safeguard the most confidential conversations in the world. Our technology enables what matters most—human connection, decisive interaction, and progress.
Pexip is an equal opportunity employer and evaluates applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability, or veteran status. We celebrate diversity and are committed to creating an inclusive environment for all employees. Diversity and culture are what make Pexip so unique.
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