Staff Hub Administrator
Job Type: Full-Time.
Starting Salary: £37108 – £40166 per annum plus benefits
To find out more about the job please click the ‘apply for job’ button to be taken to Imperial job site
About the role
The Staff Hub Administrator role is based within the Staff Hub, the team that provides transactional People Function support to all employees at Imperial College London. This role is based in the Operational Team within the Staff Hub that provides frontline support for transactional HR queries.
This is a fast paced, busy role managing incoming requests for the Staff Hub via our ticket management platform in addition to answering incoming calls.
The Staff Hub Administrator will have exposure to a myriad of HR related matters and will be responsible for proactively resolving requests and the triaging of tickets to the relevant queues where appropriate.
You will be part of a large People Function with experienced and passionate HR professionals who will help you thrive.
What you would be doing
As a pivotal member of the Staff Hub, the Staff Hub Administrator will be responsible for:
- Triaging incoming requests to the HR portal, ensuring accurate allocation of work.
- Prioritising work within the Operations queue to deliver timely responses to queries.
- Responding to queries relating to pay, liaising with the Payroll Team when required.
- Taking ownership of complex queries utilising various sources of information to understand and resolve the issue.
- Responding to incoming telephone calls in a timely manner.
- Resolving queries by pointing customers to available online help.
The full list of duties can be found in the job description.
What we are looking for
- We are seeking a proactive individual who puts the customer first and strives to deliver exceptional levels of service.
- The Staff Hub Administrator will need to adapt to changing priorities and have the ability to process high volumes of requests.
The Staff Hub Administrator will need a strong sense of teamwork and be able to build relationships with other team members and colleagues across HR and Payroll to resolve queries in a timely manner.
What we can offer you
- The opportunity to continue your career at a world-leading institution and be part of our mission to use science for humanity.
- Benefit from a sector-leading salary and remuneration package (including 41 days’ annual leave and generous pension schemes).
- Access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on-site leisure facilities and cycle-to-work scheme.
- Interest-free season ticket loan schemes for travel.
- Be part of a diverse, inclusive and collaborative work culture with various staff networks and resources to support your personal and professional wellbeing.
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