Sales Membership Consultant – Solihull

Virgin Active are committed to changing people’s lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service.

You could be just the right applicant for this job Read all associated information and make sure to apply.The Role

• Acting as the point of contact for members, elevating their member experience at every touchpoint. Addressing member inquiries and upholding meticulous standards of administration and support.
• Creating a presence and a warm, inviting atmosphere throughout the club, from acting as Front of House to providing new Member visits.
• Taking ownership of membership targets, striving for excellence in sales, retention, and growth every month.
• Ensuring that all activity targets are met to achieve our desired net growth.
• Tailoring membership offerings to meet individual needs and expanding corporate memberships to prospects within the immediate locality of the club.
• Providing advice on all activities related to Exercise Experience and products offered by Virgin Active.
• Supporting the smooth operation of your club and consistently providing exceptional customer service to all.
• Taking on the responsibilities of the Duty Shift as needed, demonstrating flexibility and dedication to the needs of the business, and leading by example in all aspects of club management.

Qualifications

• Previous experience working in a customer‑centric, target‑driven role (desirable but not essential).
• Strong interpersonal skills that make you approachable to members, prospects, and colleagues alike.
• Good communication skills.

Benefits

• 30 days (including bank holidays) annual leave.
• Access to The Peoples Pension with a 3% contribution from the company.
• Complimentary Virgin Active membership for you and a buddy, plus free membership for your children.
• Discounts across Virgin Active, including guest passes and 50% off PT sessions.
• Membership in Virgin Family with discounts across Virgin Atlantic, Virgin Holidays and Virgin Media/O2.
• 20% off food and drink at all club locations.
• Access to Salary Finance to support loans and savings plans.
• BUPA employer assistance programme offering up to 4 free counselling sessions.
• Corporate letting services with Dexters, providing complimentary services to club members.
• Access to ePoints for online discounts to a wide range of retailers. xwzovoh
• Discounts on all VA Academy courses.

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