Strategic Account Manager £50k-£60k base +bonus
Our client is an early-stage digital reputation management firm, leveraging advanced AI technology to deliver industry-leading solutions for corporate and private clients. Experiencing over 300% annual growth, this agile business offers a unique opportunity to shape client engagement and drive innovation from the outset. A genuine interest in AI, a personal ambition to succeed and a passion for crisis and reputation management are essential.
As Strategic Account Manager, you will play a key role in strengthening and expanding complex B2B client relationships at both corporate and brand level. Partner with subject matter experts across technology and communications to deliver comprehensive client management. Drive retention, cross-sell, and up-sell initiatives to maximise service adoption and value delivery. Contribute to the evolution from traditional professional services to more tech-enabled, innovative models.
8+ years of experience in strategic account or client relationship management (ideally with exposure to tech-enabled services).~ Demonstrated track record in delivering client solutions and achieving sales targets.~ Strong commercial acumen with the ability to negotiate services and costs.~ Deep understanding of performance metrics within a client services environment.~ Exceptional communication and team management skills.~ Bachelor’s degree required; MBA or comparable advanced degree preferred.~ Proven interest in AI and crisis/reputation management is essential.
As the company continues its exceptional growth trajectory, you’ll have the chance to progress rapidly into a senior leadership role with increased responsibility and earning potential. AI-driven reputation management and generative AI content creation. Digital communications strategy across multiple platforms. Digital technology platform development and integration. Strategic partnership building with law firms, tech companies, and other key stakeholders.
As well as a generous commission structure that sees each member of the team increase their base healthily, you’ll also enjoy generous annual leave, a huge degree of flexibility, 2x volunteering days a year, a personal development budget just for you and gorgeous central London offices where the team get together two days a week.
If you are an ambitious client lead with proven experience in reputation management, a passion for AI and LLMs and are ready to take your career to the next level, we’d love to hear from you….