Human Resources Operations Specialist

Meraki Talent is working with a Property firm, looking for an HR Operations Lead based in their Leeds office. This HR role will play a pivotal role in leading a team of HR Administrators, ensuring high-level of HR operations on a day to day level.

This role will drive and provide improvements based on data and reports to enhance key HR projects.

This is a 12mFTC initially.

HR Operations duties:

• Lead, mentor, and develop a team of HR Administrators to ensure consistent, accurate, and timely delivery of HR services.
• Monitor team workloads and performance against KPIs, ensuring service level agreements (SLAs) and timelines are consistently met.
• Manage day to day HR operational activities including employee lifecycle administration, onboarding, offboarding, and contractual documentation.
• Manage and prioritise a busy HR shared inbox, ensuring timely and effective responses.
• Maintain and ensure the accuracy of employee data within the HRIS and other HR systems.
• Produce and analyse HR metrics and reports to support decision-making and provide insights on trends and process improvements.
• Identify opportunities to enhance HR operational processes, ensuring efficiency and best practice.
• Partner with HR Business Partners, Talent, Payroll, and other stakeholders to ensure seamless employee experience and operational alignment.

Person Specification:

• Prior line management experience
• Proven experience in an HR Operations or HR Shared Services environment within a complex, fast-paced organisation.
• Demonstrated ability to manage high volumes of HR queries and a shared HR inbox efficiently.
• Strong analytical skills with experience in HR data reporting and analysis using HRIS (e.g. Workday, SAP SuccessFactors, Oracle, or similar).
• Excellent communication and stakeholder management skills, with the ability to build effective relationships across global teams.

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