About Us
JPW Autos Surrey Ltd is a fast-growing, reputable independent garage specialising in servicing, diagnostics, and repairs, with a strong focus on German vehicles. With nearly 250 five-star reviews, we pride ourselves on delivering a high level of customer service and professionalism — aiming to operate at main dealer standards.
We are now looking for a motivated and organised Service Advisor / Receptionist to join our team and become a key part of the business.
⸻
Role Overview
You will be the first point of contact for customers, managing the front of house, handling bookings, and ensuring smooth day-to-day operations of the workshop. This is a key role that directly impacts customer satisfaction and business performance.
⸻
Key Responsibilities
Customer Communication & Front of House
- Handle all inbound calls, emails, and walk-in customers professionally
- Manage customer enquiries and provide accurate information
- Keep customers updated on the progress of their vehicle
- Manage expectations on timing, costs, and required work
- Handle complaints calmly and escalate where necessary
- Follow up with customers after job completion to ensure satisfaction and encourage reviews
⸻
Bookings & Diary Management
- Manage all MOT, service, and repair bookings
- Maintain and optimise the workshop diary to maximise ramp utilisation
- Send booking confirmations and reminders
- Manage the online booking system
- Coordinate daily workload with the workshop team
- Schedule repeat service and MOT reminders
⸻
Administration & Invoicing
- Raise and send invoices for completed jobs
- Accurately record job details in the system
- Maintain customer and vehicle records
- Chase outstanding payments in a professional manner
- Handle general office administration tasks
- Ensure the reception area is clean, organised, and professional
Requirements
- Previous experience in a service advisor, receptionist, or customer service role (automotive experience preferred)
- Strong communication and organisational skills
- Confident handling customers in person and over the phone
- Ability to work in a fast-paced environment and multitask
- Basic computer skills and ability to learn new systems quickly
- Professional, reliable, and well-presented
- Driving licence essential
⸻
What We Offer
- Competitive salary based on experience
- Opportunity to grow within a fast-expanding business
- Friendly and supportive team environment
- Real progression potential into a management role
Any questions feel free to directly contact me Jordan PIddlesden Walsh on 07386169204
Job Types: Full-time, Part-time, Permanent
Benefits:
- Employee discount
- Private medical insurance
…