Quality and Complaints Administrator

Company: Fortius
Apply for the Quality and Complaints Administrator
Location: London
Job Description:

We are seeking an enthusiastic, proactive, and highly organised Office Administrator to join our team based in Marylebone. You will report directly to the Head of Quality and Risk and play a key role in supporting the smooth running of our Quality and Compliance functions.

Principal Accountabilities 

Plan and organise meetings as requested and arrange schedules of meetings for recurring events

·       Manage complaint process and draft response’s following the ISCAS Code of practice

·       Assist with all Quality housekeeping administration duties, keeping KPI’s and trackers up to date

·       Support team members in duties where applicable

·       Run reports as required in areas of compliance

·       Help with the administration of incidents and complaints

·       Any other duties as deemed necessary by Head of Quality & Risk

About You

  • Highly organised with strong attention to detail

  • Proactive and able to manage multiple priorities

  • Strong communication and administrative skills

  • Comfortable working in a fast-paced environment

  • Able to work both independently and as part of a team

Posted: April 16th, 2026