Operations Assistant (Online)

Job Title: Operations Assistant (Online)Location: LongbridgeHours: Full time, Monday–Friday (Hybrid on completion of training)Salary: Up to £24,000 An established and growing global business is looking to appoint an Operations Assistant to join their small, dynamic Online team based in Longbridge. This role is ideal for an entry-level candidate, graduate, or someone with experience in a similar administrative, operations, or customer-focused role who is keen to learn, develop, and progress. The Role: The Operations Assistant (Online) will support the day-to-day activities of the online operations function, playing a key role in ensuring smooth processes, strong collaboration across teams, and an excellent customer experience.  Key Responsibilities:Supporting day-to-day online operations and order processingChecking stock availability and providing updates on product availabilityAssisting with online inventory administration and system updatesWorking with our sales team to discuss price lists and closing orders accuratelyProcessing customer refunds, returns, credits, and reconciliationsLiaising with internal teams including Accounts and OperationsResponding to customer queries and complaints, resolving issues efficiently and professionallyEnsuring invoicing is accurate and completed within deadlinesProducing regular reports to support operational performanceIdentifying opportunities to improve processes and enhance the customer experienceAbout the Candidate:Personable, confident, and comfortable communicating with customers and colleaguesHighly organised, self-sufficient, and proactiveStrong attention to detail and ability to manage multiple tasksA collaborative team player focused on achieving shared objectivesCustomer-focused with a passion for delivering excellent serviceConfident using systems and Microsoft Office; Excel knowledge advantageousPrevious office-based administration, operations, or customer service experience beneficial but not essentialWillingness to learn with genuine opportunities for development and progressionWhat’s on Offer:Hybrid working following initial trainingFull-time role, Monday to FridaySupportive and collaborative team environmentClear opportunities for learning, development, and career progressionThis is a fantastic opportunity for someone looking to start or develop a career within online operations and customer experience in a growing and ambitious business. To apply, click ‘APPLY’ with your up-to-date CV, or send your CV directly to ….