Customer Service Advisor

Role: Customer Service AdvisorLocation: Telford / onsiteContract type: Full time, permanentSummaryWorking as part of a team and reporting to the Customer Service Supervisor you will deliver first class professional customer service, using a range of communication methods to ensure customer enquiries, payments and complaints are resolved promptly and effectively. Role and Responsibilities:Ensuring all telephone calls are answered within a set time frame, dealing with telephoneRequests from our network of customersSchedule appointments for Warranty call outs, servicing and repairsRespond to written enquiries in a professional and timely mannerBe an enthusiastic advocate for Viessmann products and brand, using product knowledge to build relationships that enhance customer experience and loyaltyAccurately record customer data in accordance with legal requirements under the Data Protection ActSupport the Customer Service Supervisor with any other administrative duties, as required in the context of the roleQualifications and Education Requirements:Experience working in an environment where customer service is paramountA proactive approach to building relationship internally & externallyExcellent communication skills and telephone manorA self-starter and disciplined lone worker yet able to work well as part of a team, supporting colleagues and promoting excellent team spiritConfident in dealing with telephone and email queriesA natural listener and problem solver who is both empathetic and patientAble to remain calm when dealing with emotional, difficult or distressed customersQuick and accurate keyboard skills and experience of using databasesIT literate  BenefitsCompetitive base salary dependent on experience.Sales bonusCompany Vehicle or cash allowance25 Days Holiday + bank holidayHoliday purchase schemeCompany PensionCareer progression – we love to build and nurture talent from within, therefore we’ll work with you to achieve your long-term career aspirationsAbout usCarrier is a global leader in intelligent climate and energy solutions across residential, commercial and industrial applications. Powered by cutting-edge technology that combines comfort, efficiency and sustainability, Carrier continuously sets global standards through innovation and expertise.Founded in 1902, Carrier Global is the inventor of modern air conditioning and a pioneer in the heating, ventilation and air conditioning (HVAC) industry. For over a century, Carrier has advanced entire industries, revolutionised comfort, and changed the world forever. We optimise indoor spaces for occupant health and safety while improving energy efficiency. We strengthen and connect the cold chain to preserve, protect and extend the supply of food and medicine worldwide while accelerating the shift to electrification. At Carrier, our inclusive and diverse team works to make a positive difference for people and the planet.Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class….