About Onyx
Onyx is the agency designed for TikTok. We are founded by ex-TikTok employees and industry leaders.
There is a huge shift in the media landscape as a new generation of consumers engages with social media to research products and shape their buying decisions, rather than searching in traditional channels.
Our mission is to guide brands on how they can maximise the exploding social commerce opportunity on TikTok and drive meaningful results for their business.
About The Role
We’re expanding our Live team. We’re looking for a TikTok Live Operations Account Manager to lead the day-to-day management and performance of our Live-only clients across TikTok Shop.
This is a client-facing role focused on building strong relationships, delivering best-in-class Live strategies, and driving measurable commercial outcomes. You will own the full lifecycle of Live performance – from planning and execution through to reporting and optimisation.
You will;
Act as the day-to-day strategic partner for clients, aligning Live activity to business objectives
- Build and maintain strong client relationships, leading regular communications and weekly business reviews
- Deliver clear, insight-led reporting with actionable recommendations to improve performance
- Own end-to-end Live strategy, planning and execution across your client portfolio
- Define and implement sales tactics (offers, urgency mechanics, pricing strategy) to drive conversion
- Develop engagement strategies to maximise retention, interaction and in-Live conversion
- Lead product strategy including SKU selection, assortment planning and promotional cadence
- Shape Live storytelling to strengthen brand positioning and drive commercial outcomes
- Support presenter selection, briefing and ongoing performance optimisation
- Collaborate with studio and production teams on set design and execution quality
- Continuously test, learn and iterate on Live formats, content and performance levers
- Analyse performance data (GMV, CVR, AOV, engagement) to identify growth opportunities
- Ensure seamless operational delivery and consistency across all Live sessions
- Stay ahead of platform updates and industry trends, applying best practice across clients
What you will bring
Onyx is a scale-up business, so we are looking for individuals with a proactive mindset, strong ownership, and a passion for delivering exceptional client outcomes in a fast-moving environment.
Essential skills for the role:
- 2+ years’ experience in social commerce, Live commerce, or TikTok Shop within an agency or brand environment
- Proven experience managing client relationships and delivering against performance targets (e.g. GMV, conversion, engagement)
- Strong understanding of Live selling mechanics, including sales tactics, engagement strategies, and conversion drivers
- Experience planning and executing Live content, ideally including presenter briefing and product selection
- Confident in analysing performance data and translating this into actionable insights and client recommendations
- Excellent communication and presentation skills, with experience leading client calls and reporting
- Strong organisational skills with the ability to manage multiple clients and priorities simultaneously
- A commercial mindset with a focus on driving revenue and profitability for clients
- Ability to work both independently and collaboratively within a fast-paced, scale-up environment
- High attention to detail and a structured approach to planning and execution
- A proactive, solutions-oriented attitude with the ability to identify and resolve challenges quickly
Additional skills a bonus:
- STEM degree, A-levels or equivalent preferred
- Additional European languages, Mandarin or Korean
What we can offer
Onyx is an entrepreneurial and innovative business operating in a pioneering sector. All of our team members can make a huge contribution at this early stage of our business growth, challenge themselves and others, work with like-minded individuals, and learn a lot in an exciting, relaxed and inclusive environment.
We offer:
- Competitive salary
- Pension contributions
- Performance bonus
- Health Cash Plan
- Hybrid working environment- 3 days a week in London office
- 25 days holiday (plus bank holidays)
- 2 weeks ‘work from anywhere’ allowance
- Health and Wellness benefits
- Home office/mobile/broadband allowance
- Volunteer days
- A high level of responsibility, autonomy and opportunity for growth
Please let us know if you require any accommodations to fully participate in the interview process
…