Are you driven, ambitious, and ready to take ownership of client relationships in a fast-paced environment? Redbrick Solutions Limited is looking for a hungry, hard-working Customer Success Manager, based in the North of England, to join our growing team.
The Role
As a CSM, you’ll be the key point of contact for our clients, ensuring they receive outstanding service and maximum value from our solutions. You’ll build strong, lasting relationships, identify opportunities for growth, and play a vital role in client retention and satisfaction.
Key Responsibilities
- Manage and nurture a portfolio of client accounts
- Build strong relationships and understand client needs
- Act as the main liaison between clients and internal teams
- Identify opportunities to upsell and expand services
- Ensure timely delivery of solutions and resolve any issues proactively
- Maintain regular communication and provide strategic insights to clients
What We’re Looking For
- A motivated, “can-do” attitude with a strong work ethic
- Proven ability to manage relationships and deliver results
- Excellent communication and interpersonal skills
- Highly organised with strong attention to detail
- Commercially aware with a passion for growth and success
- Someone who thrives in a target-driven environment
- Technically confident with the ability to configure and work within software systems, including setting up templates, data outputs and integrations
- Be confident handling structured data and system configuration tasks
- Someone who is comfortable using AI tools (e.g. ChatGPT)
Why Join Redbrick Solutions Limited?
- Be part of a supportive and ambitious team
- Opportunity to grow and develop your career
- A role where your effort directly impacts success
- Competitive salary with performance-based incentives
- Company pension scheme and private health insurance
- Generous holiday allowance with bonus days for time served
If you’re ready to roll up your sleeves, take ownership, and make a real impact, we want to hear from you.
Apply now and help us build lasting client success.
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