Sales and Retentions Advisor
£27,976 + £5,000 OTE
A little bit about us
We are a tech business that bundle household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game changer.
It’s also a gorgeous place to work. Everybody gets stuck in to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs.
What you’ll be doing
The Customer Retentions team is responsible for managing cancellation requests and renewals, with an emphasis on providing a fantastic experience for our customers throughout and retaining as many packages as possible. You will be managing a pipeline of customers who have lodged cancellation requests with us.
When dealing with cancellation queries, the ability to stay cool, calm and collected during conversations with customers is paramount, as is attention to detail, knowledge of objection handling techniques and an exemplary phone manner.
The day-to-day includes:
Outbound calls: 45 per day
Time on phone: 2.5 hours per day
Cancellation saves: 3 per day
Using systems to close down packages
A little bit about you
If the list below describes you, make sure you apply!
Strong verbal and written communication skills are essential
☎️ Confident phone manner
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