Corporate Receptionist

Job OverviewWe are seeking a professional, welcoming, and experienced Corporate Receptionist to join our Guest Services team. This role is responsible for delivering reception, administrative, and secretarial services efficiently and professionally, acting as the face of the client workspace.Working as part of a 5* Mitie team, you will take ownership of the reception environment and provide a first-class customer experience across all integrated facilities management services. You will ensure all customer requests and site activities are managed efficiently, delivering consistently high standards for all visitors, clients, and colleagues.Working Hours: 40 Hours per weekBetween the hours of 07:00 – 17:30Shift patterns are subject to availability and will be decided upon business needs.  Key Responsibilities Provide a warm, professional welcome to all visitors, managing sign-in processes, security passes, and transport requirementsMaintain a tidy, professional reception area at all timesHandle telephone calls and emails promptly and professionally, ensuring correct etiquette is followedManage the switchboard, directing calls accurately and maintaining associated recordsAct as the central point of contact on site for clients, guests, contractors, and service linesManage shared inboxes, visitor queries, messages, and general enquiriesOversee incoming and outgoing mail, courier services, and package distributionIssue visitor, contractor, and staff passes, including pit passes where authorisedSupport building security, including opening and closing procedures and emergency evacuationsManage desk, room, and collaboration space bookings using the site booking systemBook taxis and shuttles via approved providers and manage travel ticket stock where applicableOrder consumable goods and maintain stock levelsMaintain accurate electronic and physical filing systems, ensuring documentation is correctly storedCollate data and produce reports as required, supporting audits when necessaryBuild strong professional relationships with key stakeholders and anticipate client and visitor needsWork flexibly as part of the wider on-site team to ensure a seamless serviceUphold Signature uniform and grooming standards at all times What We Are Looking ForExperience & Skills Proven customer service experience, ideally within a corporate or front-of-house environmentStrong interpersonal and communication skills, both written and verbalAbility to work independently and as part of a teamConfident computer user, including Microsoft Word and Excel (desirable)Experience with desk or room booking systems (desirable) Personal Attributes Professional, smart, and well-presented at all timesWell organised with the ability to prioritise and multitask in a fast-paced environmentApproachable, personable, and customer-focusedFlexible and adaptable approach to workWillingness to undertake further training where required Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover is the greater of your equivalent annual salary or a minimum of £10, – giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at ….