Main duties of the job
The Clinical Quality Manager plays a key leadership role in ensuring safe, effective, and compliant clinical care across MSI UKs contact centre services. Working across telephone and digital clinical pathways, the role provides expert oversight of clinical quality, governance, and patient safety, maintaining high standards of regulatory compliance and continuous improvement.
The role works closely with the Clinical Services Matron, General Managers, Clinical Team Managers, and the Quality & Governance team to provide assurance, challenge, and expert guidance. Effective collaboration and clear delegation are essential to ensure consistent, proportionate, and joinedup quality oversight across all contactcentre operations.
Key Responsibilities
- Clinical Audit, Compliance & Regulatory Readiness
- Quality Improvement & Performance Monitoring
- Policy & SOP Compliance
- Clinical Support, Training & Capability Building
About us
At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients’ reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients’ needs and experiences every step of the way.
Were proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age. MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults. We pride ourselves on having a Just and Learning Culture and recognise that successes or mistakes are the product of many factors and our learning focuses on changing systems and processes to make it easier for people to do their jobs safely.
Person Specification
NMC
- NMC pin
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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