Customer Service Agent

Better places, thriving communities. Join Mitie – the future of high performing places. ROLE: Customer Service AgentLOCATION: Mitie TSOC, Atlas Business Park At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We’re looking for a Customer Service Agent who will act as the first point of contact for all Mitie clients, providing exceptional service and ensuring that all customer requests are logged and managed accurately. Role Responsibilities: Serve as the first point of contact for Mitie clients, delivering a high standard of customer service.Use internal systems to record, manage, and track jobs, ensuring all details are entered accurately.Raise service requests and ensure they are routed to the correct department.Advise customers via telephone and email on processes, entitlements, and service expectations.Liaise with internal departments to ensure workflows are completed in a timely manner.Maintain a professional and helpful approach in all customer interactions. Required Qualifications:Applicants must meet the below defined requirements for the role.  Previous experience in customer service, ideally within a customer-facing or call‑centre environment.Strong IT skills, including confident use of Microsoft Office and email systems.Excellent communication skills with the ability to deliver clear and professional responses.Ability to work as part of a team while taking ownership of personal workloads.Strong attention to detail and the ability to maintain accurate records. What’s in it for you?  Access to a virtual GP for you and your household.Financial wellbeing support via Salary Finance, including early pay access and competitive loans.Flexible lifestyle benefits through our Choices platform, including extra holidays, insurance, dental care, and tech products. Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Christian Kalugin at ….