Head Of Service Delivery

Head of Service Delivery

Location: North West

Salary: £75,000 plus package

PFI/PPP experience required

Facilities Management

Role

We are partnering with a growing facilities management organisation operating within a complex performance-driven PFI contract environment. Due to a need to strengthen commercial control, contractor performance, and operational delivery, they are looking to appoint a Head of Service Delivery to take ownership of a key contract. This is a high-impact leadership role where you will play a critical part in improving supplier performance, enhancing governance, and driving operational excellence.

Key Areas of Focus

Service Delivery & Operations

• Lead delivery across planned and reactive maintenance
• Ensure compliance with contractual KPIs and SLAs
• Drive continuous improvement across service performance

CAFM & Reporting

• Oversee CAFM system performance and data integrity
• Ensure accurate asset information and reporting capability
• Lead the production and quality of monthly performance reporting

Contractor & Procurement Management

• Review and optimise the current subcontractor base
• Strengthen procurement processes and governanceDrive improved supplier performance, accountability, and value for money
• Implement strategies to reduce cost leakage and improve commercial outcomes

Commercial & Financial Oversight

• Manage budgets across maintenance and lifecycle activities
• Monitor spend, identify risks, and implement corrective actionsLead cost‑saving and efficiency initiatives

Planned Maintenance & Lifecycle

• Oversee annual maintenance planning and delivery
• Ensure lifecycle programmes align with asset condition and contractual requirements
• Monitor delivery against programme, budget, and compliance targets

Leadership & Stakeholder Management

• Lead and develop internal teams across helpdesk, compliance, and procurementAct as a senior point of contact for client and stakeholder engagementManage escalations and maintain strong working relationships

Qualifications / Requirements

• Proven experience in a senior FM / service delivery leadership role
• Strong background within PFI/PPP contracts – Essential
• PFI healthcare – advantageExperience managing subcontractors and improving supplier performance
• Demonstrated ability to control costs and drive commercial improvementsGood understanding of CAFM systems and operational reportingStrong stakeholder management and communication skills

Apply or email: (url removed)

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