Fixed Income Applications Support Senior Analyst – Assistant Vice President

For additional information, please review .* Identify ways to maximize the potential of the applications used by the Fixed Income Finance Desk.* Formulate and define scope and objectives for complex application enhancements and problem resolution.* Review and develop application contingency planning to ensure availability to users, including COB (Continuity of Business) environment readiness.* Partner with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.* Active involvement in and ownership of Support Project items covering Stability, Efficiency, and Effectiveness initiatives across the Finance Desk portfolio.* Act as a liaison between users/traders on the Fixed Income Finance Desk, interfacing internal technology groups (Markets Technology, Trade Processing, Risk Technology) and vendors.* Exhibit sound and comprehensive communication and diplomacy skills to exchange complex information with both technical and non-technical stakeholders.* Acts as advisor or coach to new or lower-level analysts within the support team.* Provide evaluative judgment based on analysis of factual information in complicated and unique situations.* Directly impact the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.* Experience in an Application Support role, preferably within a Capital Markets or Investment Banking technology environment.* Experience supporting trade capture, position management, or risk analytics applications in.* Experience working in a global, multi-region (NAM/EMEA/APAC) team.* Familiarity with Secured Financing Transactions (Repos, Buy/Sellbacks, Securities Lending/Borrowing) or Fixed Income products is advantageous.* Experience with some programming languages and willingness/ability to learn; scripting skills for support automation are a plus.* Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization in a fast-paced trading environment.* Effective written and verbal communications, including the ability to explain technical issues in simple terms that non-IT staff (e.g., traders, operations) can understand.* Demonstrated analytical skills; issue tracking and reporting using tools.* Knowledge/experience of Problem Management Tools and ITIL-aligned support processes.* Good all-round technical skills; ability to effectively share information with other support team members and technology teams.* Ability to plan and organize workload across multiple concurrent application support responsibilities.* Consistently demonstrates clear and concise written and verbal communication skills.* Ability to communicate appropriately to relevant stakeholders at all levels, including senior business and technology management.#J-18808-Ljbffr…