Income Officer

Responsibilities

• Income Officer To work with Children services and partner agencies to provide care experienced young people with a comprehensive and proactive service in relation to their housing needs.
• Income Officer To manage the Universal Credit Housing Element sign-up process of semi-independent accommodation for care experienced young people. To ensure that young people are clearly advised of their rent and benefits obligations.
• Income Officer To have primary responsibility for ensuring housing benefit/universal credit are in place for accommodation/tenancies.
• Income Officer To act as the co-ordinate liaison between Housing Benefit/universal credit and the leaving care/housing department.
• Income Officer To create and manage rent accounts on the housing management database (Cx) for young people in semi-independent accommodation.
• To contribute to the completion of all required administrative tasks including reports, assessments and the keeping of appropriate records in accordance with Redbridge Housing and leaving care policies and procedures.
• When required, to attend Professional’s Meetings, Multi Agency Panels, liaison meetings and other types of specialist support meetings as required.

Qualifications / Experience

• Experience of providing an effective advice service to members of the public
• Experience of implementing an equality and diversity approach to service delivery
• Experience of working in a team
• Experience of working in a demanding frontline customer service environment.
• Experience of working with vulnerable customers and providing appropriate support
• Experience of working with homeless customers and those in housing need
• Experience of carrying out interviews, investigations, negotiations
• Experience of successfully working to performance targets and deadlines

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