About Box
Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI‑first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. The company is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.
Why Box Needs You
We are seeking a tenacious, self‑motivated, French‑speaking Scaled Customer Success Manager who is not only focused on managing relationships but is also obsessed with efficiency, automation, and the potential of AI to better onboard and adopt our customers. You should thrive in ambiguity and live up to the Box values of “Take risks. Fail fast. GSD” and be eager to experiment with new technologies to “Blow our Customer’s Minds.”
What You’ll Do
- Manage post‑sales engagement for a large portfolio of customers, balancing high‑volume touchpoints with strategic prioritization.
- Maintain a deep understanding of the product to advise how customers can transform their own processes and accelerate their business objectives.
- Leverage AI tools and automation platforms to create personalized, “one‑to‑many” customer journeys that drive adoption and retention.
- Develop, test, and iterate on digital‑first playbooks, utilizing data to refine engagement strategies.
- Act as a proactive problem solver; identify friction points in the customer lifecycle and architect scalable solutions to remove them.
- Analyze customer health data to execute targeted campaigns that mitigate churn risk before it escalates.
- Partner with Marketing, Sales and Box Consulting to provide effective, efficient and scalable customer engagements to deliver maximum impact.
- Serve as the internal voice of the customer, specifically providing feedback on how product enhancements or AI features can better solve user needs.
Who You Are
- Fluent in French and English.
- Resilient and gritty: thrive in fast‑paced environments where answers are not always provided and view setbacks as data points for improvement.
- 2+ years of experience in Customer Success, Account Management, or Digital Marketing, preferably with exposure to “tech‑touch” or scaled models.
- Self‑starter who takes initiative, identifies gaps in processes, and builds solutions without waiting for permission.
- Data‑driven storyteller who can analyze usage metrics to prioritize tasks and translate complex data into compelling narratives for customers.
- Expert communicator with strong writing skills, essential for crafting effective mass communications and webinars.
- Tech‑savvy innovator with a genuine passion for AI, automation, and workflow efficiency; comfortable exploring new tools (Generative AI, in‑app guidance tools, etc.).
- Adaptable, embracing change and able to pivot quickly as new engagement models are tested.
- Salesforce proficient: familiarity with CRM hygiene and reporting is required.
Office & Culture
Box lives its values with community and in‑person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of three days per week. We prioritize a diverse workforce that reflects the world we live in.
Benefits
- Comprehensive benefits package including pension, medical and dental coverage.
- Robust wellness program with 25 days of vacation (plus birthday off) and subsidized gym membership.
- Free lunch and daily menu with snacks and drinks.
- EMEA HQ office located in White Collar Factory on Old Street; additional European offices in Paris, Munich, Amsterdam, and Warsaw.
Equal Opportunity
We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected ground of discrimination under applicable human rights legislation.
For details on how we protect your information when you apply, please see our Personnel Privacy Notice.
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