What You’ll Do:
The Customer Success Manager (CSM) is responsible for the day-to-day commercial performance and delivery of Criteo’s retail media partnerships with retailers. The role focuses on executing agreed retailer strategies and plans, delivering a high‑quality insight‑led service, unlocking growth opportunities, proactively managing risks and ensuring strong operational & campaign performance. Working closely with Demand, Analytics, Solutions and Technical teams, the CSM ensures Criteo solutions are successfully adopted and driving measurable growth.
Key Responsibilities
Retailer Performance
- Execute the retailer strategy and annual plan defined with the Vertical Lead.
- Responsible for tracking and delivering against key partnership KPIs.
- Monitor day‑to‑day revenue pacing, alerts and proactively investigate trends, deviations and under‑delivery.
- Provide regular retailer and internal updates covering performance, risks, wins and opportunities.
Data, Insights & Technical Support
- Leverage reporting tools to create custom analyses that surface actionable insights, growth opportunities and potential risks.
- Respond to analytics and troubleshooting requests within SLA, escalating where needed.
- Maintain and update retailer documentation (business rules, creative specs, calendars, insights).
- Support retailers with access to data and reporting via UI and API.
- Partner with Technical Solutions on integrations, QA and ongoing optimisation.
QBRs & Stakeholder Engagement
- Own the planning, preparation and execution of Quarterly Business Reviews.
- Coordinate internal stakeholders and lead performance and opportunity narratives.
- Capture actions, follow‑ups and ensure progress against agreed initiatives.
Commercial & Go‑to‑Market Support
- Support go‑to‑market execution, rate cards and commercialisation strategies.
- Responsible for revenue estimations, forecasting and opportunity sizing.
- Commercial responsibility for end‑to‑end integrations and new retailer on‑boarding.
Campaigns, Activation & Optimisation
- Support the activation and scaling of Sponsored Products, Onsite Display and Offsite solutions.
- Collaborate with Demand teams to drive spend, optimise performance and flag risks early.
- Educate retailer teams on campaign best practices, forecasting and media planning.
Operational & Financial Oversight
- Act as a point of contact for billing queries and invoice sharing.
- Coordinate with internal teams to track payment status when required.
Who You Are
- Experience in customer success, account management or partnerships within retail media, ad tech or digital advertising.
- Strong analytical mindset with the ability to translate data into actionable insights.
- Excellent stakeholder management and communication skills.
- Comfortable working cross‑functionally in a fast‑paced environment.
- Detail‑oriented, proactive and solutions‑focused.
We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!
What We Offer
- Ways of working – Our hybrid model blends home with in‑office experiences, making space for both.
- Grow with us – Learning, mentorship & career development programs.
- Your wellbeing matters – Health benefits, wellness perks & mental health support.
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