IT Support Engineer

IT Support Engineer

We are working alongside a vibrant digital agency who provide a range of software, hardware, and hosting solutions to clients across the UK. They have been going through a period of rapid growth and have a large ongoing demand for continued support services. The role of IT Support engineer is a varied role where you will be providing technical support via email, phone or face to face on a client site, you will experience a diverse technology stack where no two days will be the same.

Key Skills

• Full UK driving licence
• Customer service experience, Able to provide a high standard of customer service
• Knowledge of Microsoft server and desktop operating systems
• Basic networks diagnostics and troubleshooting skills
• Have commercial experience working with Azure
• Remote access VPN Setup
• Experience with Microsoft office 365 administration
• Exemplary telephone manner

Beneficial Skills

• Microsoft certifications
• Knowledge of VMWare & Hyper-V deployment
• WAN, LAN, WLAN, NAT, Firewalls
• MS Exchange (Apply online only) administration
• Previous experience working in an agency or MSP
• Telephony administration exposure.

Please note this role is office based and candidates must be able to commute to the office on a daily basis and occasional travel to customer sites as required by their employer.

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