What You Will Be Working On
In short: keeping our digital application running smoothly, reliably, and without surprises.
- Supporting and resolving escalated application and integration incidents from the ICT Service Desk.
- Monitoring and maintaining application integrations, making sure essential data flows remain stable, accurate and reliable.
- Diagnosing and fixing issues in SQL databases, including performance problems, data integrity concerns and failed processes.
- Keeping applications on supported versions by coordinating updates and deployments using enterprise tools.
- Troubleshooting APIs and integrations across key line‑of‑business application.
- Be part of ICT’s 24/7 response team for priority technical incidents.
What Are We Looking For?
We want someone who’s not just technically skilled but passionate about supporting end users, proactive in problem‑solving, always looking to learn.
- Strong experience supporting business applications, integrations and data flows.
- Solid knowledge of SQL databases, including performance, monitoring and troubleshooting.
- The ability to diagnose issues logically and calmly.
- Experience working with APIs and application integrations.
- A methodical approach, good documentation habits, and an appreciation for doing things properly.
- A team‑focused mindset and the ability to work collaboratively across ICT functions.
- A healthy respect for security, data protection and governance — because accuracy and integrity really do matter.
Important Information for Firefighter Pension Scheme Pensioners
If you are currently in receipt of a pension from the Firefighter Pension Scheme, please note that taking up this role may affect your pension. Under pension abatement rules, if your earnings in this role, when combined with your pension, exceed your pre‑retirement salary (adjusted for inflation), your pension may be reduced.
Safeguarding
Essex Police, Fire and Crime Commissioner Fire and Rescue Authority is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.
It is our policy to require all applicants for employment to disclose if you are currently being investigated by any regulatory body or have any decisions or sanctions pending or in progress in respect of your suitability to work for the Service.
You agree to inform the Service within 24 hours if you are subsequently investigated by any agency or organisation in relation to concerns about your behaviour towards children, young people or vulnerable adults.
The information you provide will be treated as strictly confidential and will be considered only in relation to the appointment for which you are applying.
This role will be subject to a Disclosure and Barring Service (DBS) check.
Disability Confident
We are an equal opportunities, Disability‑Confident employer who welcomes applications from everyone and values diversity in our workplace. A commitment to promoting diversity and developing a work environment where all staff are treated with dignity and respect is central to our recruitment process and all applications will be considered solely on merit.
As part of our offer to support all our candidates to perform to the best of their abilities during our recruitment and selection processes and we would like to let you know about a couple of support options you can access, should you wish to, including our employee forums, who are keen and willing to support all of our potential colleagues.
Our employee forums and partners include:
- Asian Fire Services Association (AFSA)
- BEING (our LGBTQ+ employee support network)
- Christian Fellowship
- Ethnic Minority Forum
- Men’s Forum
- Women’s Forum
- Female Operational Group
Further to the above, the Service has a Digital Accessibility and Inclusion Group (DAIG) that supports all colleagues to improve their digital skills and provides additional support and guidance to colleagues with neurodivergent strengths and struggles such as dyslexia, ADHD, Autism, dyspraxia etc. We want everyone to thrive at work, and so we encourage and enable people to access digital tools to help them perform at their best. The DAIG is a group of colleagues from across the Service that unite to support others as a result of their lived experience and desire to make a difference. They support people with a range of visible and invisible disabilities to identify and access digital workplace adjustments and solutions and may be able to assist with your application too.
Should you wish to discuss support, or access further information, from one of these groups, please contact Equality.Diversity@essex-fire.gov.uk
You are also able to raise any queries or requests for support, including any adjustments you may require, at any stage of the process by email to recruitment@essex-fire.gov.uk
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