Overview
Vacancy Name: Senior Office Administrator- Cardiff
Vacancy No: VN1971
Employment Type: Permanent
Duration: N/A
Location City: Cardiff
Location Country: United Kingdom
Company Description: Xeinadin was established in 2019 when a number of leading business advisory and accountancy practices across the UK and Ireland came together to re-imagine the future of accountancy. Our collective mission to provide locally forged, trusted business advice to SMEs through forward-thinking, close-knit relationships remains pivotal to our growth. It’s our people who drive our business forward, and we offer them future-focused career opportunities whilst supporting individual specialisms. Our regional offices of over 3000 colleagues operate collaboratively, combining collective expertise to maximise potential.
Description: Join our team as a Senior Office Administrator! Reporting to the Area Practice Manager, this role combines administrative, organisational, and relationship management responsibilities. Ideal for a detail-oriented individual who thrives in a dynamic environment, you’ll play a key role in ensuring the smooth running of operations within a leading accountancy group.
Responsibilities
- Manage phone calls, ensuring professional and timely responses.
- Chase clients for required books and records to meet deadlines.
- Oversee scanning, filing, and organisation of documents.
- Support the onboarding process for new clients, maintaining compliance with Xeinadin guidelines.
- Finalise and distribute accounts and personal tax packs to clients for approval.
- Assist the Hub Credit Controller in resolving debtor queries.
- Process invoices, write-offs, and WIP adjustments.
- Apply for HMRC and Companies House authentication codes.
- Allocate disbursements to clients and manage payments over the phone.
- Process and reconcile office petty cash and handle cheque payments.
- Schedule client appointments and coordinate the safe return of books and records.
- Maintain an inventory of IT equipment, including laptops, issued to team members.
- Order office supplies and manage stationery stock.
- Provide project support to the Area Practice Manager as required.
Qualifications
- Proven experience in administration and a fast-paced environment
- Very high level of attention to detail and accuracy
- Proficient with Microsoft Excel, Word, Outlook etc.
- Excellent time management skills – handling multiple and varied deadlines concurrently
- Must be able to meet administrative deadlines
Additional Requirements
- Be able to work independently as well as part of a team
- Organised, proactive, reliable and self-motivated
- Confident communicator with personnel at all levels within the business, both written and verbal
Model
Office Based
Salary & Benefits
Salary: Competitive
Benefits: Benefits
- Company Pension Scheme
- 25 days of annual leave + bank holidays
- Additional annual leave days from certain levels of seniority
- Ability to buy up to 5 days of annual leave to reach a maximum of 30 days per annum
- Business closure over Christmas*
- Life Assurance x4 annual salary
- Enhanced family leave policies
- Enhanced Company Sick Pay
- Employee Assistance Programme – 24/7 support, free and confidential
- Corporate Discounts Platform
Flexible Benefits platform with ability to opt-in to various insurances (level of seniority dependent & self-funded at corporate rates) such as:
- PMI single or family
- Critical Illness Cover
- Cash plan
- Cycle to work
- Eye care
- Dental
- subject to exceptions and business needs
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