Digital Services Manager

Location: London, United Kingdom- Hybrid

Type & Duration: Contract – 12 Months | InsideIR35

Job Description

• We’re recruiting for a Service Owner for our client, to be part of warm and collaborative Digital team. This role aligns against the Service Owner role from the Public Sector client Digital and Data Framework. We have a clear vision – to develop a digitally enabled justice system that works more simply for users – and we’re looking for talented people to help us achieve it. We’re making things better by building adaptable, effective services and systems that are simple to use for staff and citizens. While the work can be challenging, it is important, impactful and hugely rewarding.
• In client digital, we build and maintain digital products and tools that help to:
• Protect the public provide decent and safe spaces in which to live and work reduce reoffending by rehabilitating the people in our care through education and employment
• You will work collaboratively with multidisciplinary digital teams and with stakeholders across policy and operations, delivering digital services for prisons that meet user needs and business requirements. You will use the knowledge you gain of how users work and the policy they must comply with to develop and maintain services that speed up complex processes and help prisons to run more efficiently.

Key Responsibilities

• Deliver services that meet the clients Digital by Default Service Standard and are best in class for clients meeting users raised expectations of technology.
• Be outcome-focused and balance the needs of competing stakeholders, ensuring that services are valuable and effective for the organisation
• Create and communicate a compelling service vision and roadmap ensuring the right balance of meeting business/user objectives and managing technical risk
• Represent a service area to departmental board-level officials and senior stakeholders, using information from diverse user, commercial and service sources
• Embed digital culture with your stakeholders, the department, and the wider civil service
• Be responsible for legacy technology, which is part of the service area, and tackling the risks associated with this
• Lead and develop a high performing team that use service design and user-centred, data-driven, cloud-based delivery practices – most of which is focussed on replacing our legacy systems

Person Specification

• Strategic ownership
• Operational management
• Proven leadership of multidisciplinary digital teams

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