Underwriting Team Manager

Working hours

Part-time, Job-share or Full-time basis.

Location

Manchester, Hybrid.

Salary

£50,000 to £65,000 depending on experience plus benefits.

Closing date for applications

23rd April 2026

The opportunity

We are passionate about our customers, and our decisions and actions are driven by that passion. We deliver creative propositions and high-quality service to exceed expectations, setting us apart from our competitors.

Role description

The Underwriting Team Manager leads, motivates and develops a team of Trading Underwriters to deliver high-quality service, ensuring financial and operational targets are achieved.

Flexibility

Employees can work flexibly in part-time, flexible hours, job share, or from home. Discuss your flexibility needs at interview.

Key responsibilities

• Drive culture to go above and beyond for customers, being creative and dynamic.
• Create a service excellence culture, striving to exceed customer perceptions.
• Lead performance and development of approximately 10-14 direct reports, focusing on continuous improvement.
• Identify process improvements to benefit customers while managing capacity and resources.
• Collaborate with management to inspire culture and challenge business processes, improving efficiency and productivity.
• Inspire outstanding performance through personal leadership and behaviours.
• Motivate, mentor and develop individuals to maximize potential.
• Serve as a role model for Zurich behaviours.
• Monitor, track and report financial performance against annual targets, ensuring team accountability.
• Maintain a detailed understanding of channel metrics and performance drivers, using data to shape strategy.
• Embed service excellence, responding to customers timely while adapting to evolving demand.
• Ensure governance and controls are followed, upholding standards of behaviour and policy compliance.
• Interpret data to respond to market conditions and customer demand, ensuring accuracy to influence strategy.

Your skills and experience

• Leadership experience in a competitive market.
• Ability to coach and influence at all levels.
• Proven track record in developing performance.
• Data-driven decision-making for resource management and strategy.
• Experience within an organisation with strong corporate values.
• Previous experience in General Insurance is desirable.
• Innovative, enthusiastic and forward-thinking.

Benefits

We offer a range of benefits for flexibility and choice.

Financials

• 12% defined non-contributory pension scheme.
• Annual company bonus.
• Income protection.
• Life cover – four times your salary.

Time away

• 28 days holiday a year plus bank holidays.
• Option to swap UK bank holidays for days off of cultural or religious significance.
• Option to buy up to an additional 20 days or sell some of your holiday.
• Three days paid volunteering.
• Up to 16 weeks’ full pay for maternity, paternity and adoption leave.

Your health

• Private medical insurance.
• Virtual GP appointments.
• Discounted gym membership.
• Free flu jab.
• Support from wellbeing partners.

We’re making a difference

• We are committed to a sustainable future, having signed the UN Business Ambition for 1.5˚C pledge.
• Our charitable arm, Zurich Community Trust, has awarded grants and volunteers time to deserving causes valued at over £90 million.

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