Job Title: Income Officer
Starting Salary: £27,694 per annum (pro rata for part time)
Hours: 29.6
Location: Stevenage/Hybrid
Contract Type: Fixed Term/Secondment – 12 Months
Directorate: Resources
About the Team
We are looking for a hard‑working, competent, and self‑reliant individual to join our multi‑functional and highly effective team, which takes pride in all tasks undertaken. The team sits within the Finance Directorate as part of the transactional finance function. We carry out a wide range of Accounts Receivable tasks and are made up of 15 full‑time and part‑time staff. We operate a multi‑task approach to ensure there is always sufficient cover and that all team members have knowledge and understanding of key activities. This role provides maternity leave cover for a year and involves taking and making phone calls, resolving queries, managing outstanding debt, and completing process‑driven tasks. The post also includes significant stakeholder engagement, helping to build strong working relationships across the organisation. We continually review our processes to ensure efficient and effective ways of working and adapt where necessary. We are dedicated to delivering high‑quality training, ensuring you feel fully supported and guided from the moment you join us.
About the Role
This is a multitasked role and could incorporate many aspects of tasks carried out within an Accounts Receivable team. Some of the key areas are:
- Handling incoming and outgoing customer phone calls
- Sending payment links and following up where required
- Issuing copy invoices, statements of account, and standard letters/emails
- Carrying out basic debt recovery tasks, including sending emails and making phone calls
- Managing and resolving queries via phone and email
- Liaising with other departments and building effective working relationships
- Running weekly system‑generated reminder letters
- Managing incoming post, scanning cheques, completing banking processes, uploading invoices onto customer portals
About You
Essential
- Strong and effective communication skills, including clear telephone manner and the ability to handle difficult conversations
- Proficient in Microsoft Excel and Word, previous Credit Control experience
- Flexible and adaptable approach to work, confident in dealing with customers and internal stakeholders
- Excellent attention to detail, ability to follow established processes accurately
- Reliable and able to manage workload effectively
- Good understanding of debits/credits, reconciliations, and Accounts Receivable function
Desirable
- Experience using SAP or a similar financial system
- Strong team‑working skills and willingness to support colleagues
- Ability to prioritise workload effectively and manage competing deadlines
Benefits
Hybrid working within a local authority, providing a range of employee benefits and access to a modern, open‑plan office environment.
EEO Statement
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post. The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.
If you feel you have the skills and mindset we’re looking for, we would be delighted to hear from you.
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