Grade B – £28,598 – £34,434
Consultation grade – subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week
The Income Team in Temporary Accommodation has recently been transitioned into the Rents Service within Finance following a review undertaken to identify areas for improvement in income collection and debt recovery across Temporary Accommodation. The role of the Temporary Accommodation Income Officer is to maximise income collection and recover arrears in accordance with appropriate legislation, policy, procedures and service standards.
Key Responsibilities
- Manage and monitor Temporary Accommodation charge accounts to ensure timely payments.
- Identify and pursue arrears, negotiating repayment plans.
- Conduct financial assessments and income calculations.
- Liaise with residents providing advice and support on financial matters, benefit entitlement and income‑related issues.
- Co‑ordinate with external agencies and support services to assist residents.
- Maintain accurate records and prepare reports on income and arrears.
- Work collaboratively with peers and managers to improve collection rates.
- Apply a right‑first, on‑time, every‑time approach for income and arrears case management.
- Use multiple computer systems to process requests and produce management, audit or other information to complete business processes and maintain systems.
- Manage and process occupation charges for temporary accommodation properties.
- Drive activities that lead to outcomes for temporary accommodation occupants, delivering financial and digital inclusion and benefit uptake to maximise income.
- Assist with the preparation and presentation of statistical information and written reports on team performance.
Key Requirements
- Experience in income maximisation and arrears recovery, ideally within a housing background.
- Previous experience in income collection, maximisation and arrears management.
- Strong communication and negotiation skills.
- Ability to work independently and as part of a team.
- Knowledge of relevant housing legislation, housing benefit and welfare reform.
- Excellent organisational and time‑management skills.
- Proficiency in using housing management software and Microsoft Office.
This is a challenging position requiring the successful candidate to recognise the Council’s need to maximise income while maintaining obligations to vulnerable citizens. The role is part of a team of Temporary Accommodation Income Officers working to maximise General Fund income collection in accordance with legislation, policy, procedures and service standards.
The ideal candidate will have experience in income maximisation and debt recovery within a social housing setting, with a strong grasp of housing legislation, welfare reform and relevant regulations.
As a new team, this is an exciting time to join the service and contribute to the future design of service delivery as part of the Council’s long‑term commitment to service excellence and transformation.
Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment.
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