Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th‑century brewery, heritage headquarters and a diamond‑shaped skyscraper, each hotel reveals a different chapter in the city’s story. The hotels in the collection include Montcalm Brewery, Montcalm Royal London House, Montcalm East (part of Marriott’s Autograph Collection) and the mindful hotels Inhabit, Southwick Street and Inhabit, Queen’s Gardens (part of Design Hotels).
Why Join Montcalm Collection
- Competitive salary that reflects your talent, contribution, and potential.
- Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service.
- Paid birthday leave, allowing you to celebrate your special day your way.
- We celebrate life’s milestones with generous gifts and financial support for occasions such as weddings and the arrival of a new baby.
- Comprehensive wellbeing support, including free access to our Employee Assistance Programme.
- Tailored wellbeing experiences: yoga sessions, life coaching, wellbeing workshops.
- Cashback healthcare plan covering dental, optical, physiotherapy, and alternative treatments.
- Cycle to Work scheme, supporting a healthier and more sustainable lifestyle.
- Preferential gym membership rates.
- Continuous learning and development opportunities, from hands‑on training to leadership masterclasses.
- Paid volunteering day, supporting charities close to your heart.
- Employee referral programme, rewarding you for bringing great talent into our teams.
- Complimentary meals on duty in our team restaurant.
- Exclusive room rate discounts across the Montcalm Collection.
- International hotel discounts through Marriott Bonvoy.
- City‑wide discounts and perks across retail, entertainment, essential services, fashion, and more.
- Recognition programmes, including vouchers and curated rewards that celebrate excellence and individuality.
- Elegant annual celebrations and social events.
Overview
As Events Supervisor, you will support the Events Operations Manager in overseeing the day‑to‑day execution of events, ensuring smooth operations, high‑quality service delivery and exceptional guest experiences. Your role involves supervising event staff, coordinating logistics and supporting the set‑up and breakdown of events. You will set and reinforce operational standards, enforce hygiene and safety regulations, and mentor a team of culinary and service experts.
Responsibilities
- Oversee daily operations of the events department, including set‑up, execution, and breakdown of corporate functions, weddings, conferences and private dining events.
- Assist the Event Operations Manager in managing event schedules and ensuring adequate team coverage for all functions.
- Monitor inventory levels of event‑related supplies and equipment, collaborating with catering and kitchen teams to ensure timely availability of F&B items.
- Maintain event spaces to five‑star standards in cleanliness, ambience and overall presentation.
- Greet and engage with event hosts and high‑profile customers, ensuring their experience exceeds expectations from arrival to departure.
- Handle client and guest complaints and feedback professionally, resolving issues swiftly and to guest satisfaction.
- Train the events team on luxury service standards, attention to detail and maintaining a welcoming atmosphere.
- Assist in recruiting, training and developing the events operation team to uphold high standards.
- Conduct performance reviews and provide ongoing coaching for the team.
- Motivate the team to deliver exceptional customer service consistently.
- Assist in controlling costs and monitoring event budgets, including staffing, supplies and vendor coordination.
- Coordinate with other departments to ensure seamless service during special events and private dining experiences.
- Drive event promotions and packages that deliver memorable guest experiences.
- Ensure all financial transactions related to events are handled securely.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Ensure that all event facilities and equipment are cleaned, maintained and properly stocked according to anticipated business volume, and notify engineering immediately of any maintenance and repair needs.
- Establish and achieve quality and guest satisfaction goals, responding courteously and promptly to all guest questions, complaints and requests.
- Solicit client feedback post‑event to improve service delivery and presentation quality.
- Analyze guest and client insights to identify and meet customer expectations and build on guest loyalty.
- Interact with guests and clients to ensure expectations are being met.
- Ensure the security and proper storage of event‑related inventory and equipment, replenishing supplies promptly while minimising waste.
- Perform other duties as assigned, including support for restaurant operations when required.
Skills And Qualifications
- Passion for delivering exceptional event service with memorable experiences to diverse clientele.
- Comprehensive understanding of event operations and industry best practices, with the ability to translate insights into innovative event concepts and offerings.
- Strong leadership and interpersonal skills, inspiring and motivating teams, building strong relationships and fostering a positive work environment.
- Exceptional communication and organisational skills, with the ability to multitask, prioritise workload and adapt to changing priorities in a fast‑paced environment.
- A degree, preferably in Hospitality.
- Minimum two years’ experience in a similar position, ideally in a five‑star property, with a track record of driving operational excellence and delivering exceptional guest satisfaction.
Working Conditions
- Physical demands such as standing for long periods of time and manual handling.
- Flexible schedule, including evenings, weekends and bank holidays, as required by business needs.
Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren’t just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.
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