QA Engineer (Product – Telephony)

Purpose of the Role

The QA Engineer is responsible for supporting the planning, design and execution of testing activities across software solutions, ensuring that features, configurations and integrations meet quality standards before deployment to customer environments. The role works closely with development and test teams to ensure solutions are thoroughly tested, fit for purpose and ready for operational use within mission‑critical environments. This role will be operating as a subject matter expert (SMEs) within the telephony product area, supporting the development, integration and release of telephony capabilities.

Product Quality Ownership

• Act as the QA subject matter expert for telephony, providing guidance and support across development, testing and delivery activities
• Take ownership of quality for telephony features and integrations across the product lifecycle
• Engage from the requirements stage onwards to ensure features are clear, testable and aligned to user and operational needs
• Work closely with development teams to influence design decisions and ensure solutions are fit for purpose
• Define, maintain and support test environments for telephony features and integrations
• Ensure environments reflect real‑world usage, integrations and operational scenarios

Test Design & Execution

• Create and maintain test scripts at product level, based on requirements and agreed designs
• Lead testing at sprint and feature level, ensuring appropriate coverage of new features, enhancements and changes
• Execute testing throughout development and support consistent quality across releases

Regression & Product Testing

• Own and maintain regression test suites for telephony functionality
• Ensure regression testing is executed regularly to maintain stability across product changes
• Support and coordinate product‑level testing activities, including conformance and release testing across workstreams

Delivery Support

• Provide QA support to new customer delivery projects where telephony is in scope
• Ensure product‑level test coverage is effectively reused and extended for project phases including FAT, SIT, SAT, UAT and BCDR

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