Service Engineer

Position: Security Maintenance & Reactive Call Engineer

Job ID: 3562/3

Location: South Wales (Cardiff & surrounding areas)

Salary: £30,000 – £40,000 per year (DOE)

Type: Full-time, Permanent

Benefits

• Company pension
• Cycle to work scheme
• Employee discount
• Referral programme
• Company events
• 30 days holiday including bank holidays (Christmas & New Year shutdown)
• Commission scheme (up to 5%)
• Overtime available (optional)
• Call‑out rota with standby & additional pay

Responsibilities

• Carry out routine maintenance of intruder alarm, CCTV, and access control systems
• Attend reactive call‑outs, diagnose faults, and resolve or escalatory where required
• Complete electronic job sheets accurately and in a timely manner
• Communicate effectively with customers regarding works, updates, and follow‑up actions
• Feedback to the Operations Manager regarding additional works, upgrades, or rescheduling needs
• Represent the business professionally when on‑site across commercial, local authority, and domestic properties
• Participate in a call‑out rota (approx. 2 weeks on call, 3 times per year)

Qualifications and Requirements

• Minimum of 5 years’ experience working with security systems (intruder alarms, CCTV, access control)
• Strong fault‑finding and diagnostic skills
• Ability to work independently and as part of a team with a proactive, can‑do attitude
• Good communication skills and professional manner when dealing with customers
• Self‑disciplined and organised in completing and reporting work
• Full UK driving licence
• Must be able to pass BS7858 security screening, Enhanced DBS check, and police check

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