Technical Author

Purpose

• Understand the client’s range of product(s) and author aftermarket technical content
  • operator’s information and instructions
  • repair procedures
  • service and maintenance procedures
  • product specifications
  • electrical wiring and component information
• Understand and work with the departmental processes for the creation of documentation, and support both the off‑site full‑time Technical Author and on‑site Publications team in:
  • task management
  • artwork creation
  • composition
  • quality assurance and approval processes
  • creation of the “master” English content being mindful of technical translations and localisation (not including the actual language translation)

Main Duties & Responsibilities

• Research, structure, author, and re‑author content for multi‑lingual end‑user technical documentation
• Liaise with the client to fully understand their publications requirements
• Work alongside, coordinate, and support the Technical Publications team with the creation and ongoing maintenance of aftermarket support literature
• Instruct the Technical Publications team in the required authored content and supporting illustrations
• Proof‑check and maintain documentation quality
• Maintain the technical glossary of terms
• Attend on‑site engineering/project meetings as and when required
• Visit the client’s production facilities to collate necessary source information

Knowledge, Skills, Qualifications and Experience

• Good communication skills, verbal and written, as well as task management and reporting skills
• Must possess the ability to write clear and concise technical prose and communicate information effectively
• Previous experience and knowledge of a topic‑based content management system, including the creation and formatting of content elements, topics, and formatting
• Ability to prioritise own workload to meet deadlines and targets
• Excellent interpersonal skills with an ability to form effective working relationships with both internal and external partners
• Aptitude for information/data gathering
• Possess a good understanding of engineering principles and processes
• Ability to read, and interpret engineering drawings, electrical circuit drawings, product specifications and industry standards

Qualifications

• Technical professional education or qualification (Degree/HNC, or equivalent) or have proven suitable time‑served experience (as appropriate)

Experience

• Professional experience in technical writing (particularly automotive manuals)

Key Competencies

• Achievement and drive
• Relationship building
• Interpersonal/influencing skills
• Decision making and judgment
• Customer focused
• Teamwork
• Flexible
• Cross‑functional working

Benefits and Compensation

• Competitive Salary
• Pension scheme with up to 6% employer matched contributions
• Life assurance
• 25 days holiday + 8 statutory bank holidays
• Holiday buy‑back scheme (5 additional days available)
• Salary sacrifice car scheme – a cost‑effective way to purchase a new car via salary sacrifice (subject to meeting minimum earnings eligibility criteria)
• Established hybrid working structure
• Enhanced maternity and paternity leave
• Employee Assistance Programme supporting wellness with immediate access for you and your family to:
  • Virtual GP consultations and second opinions
  • Mental health support and counselling
  • Online physiotherapy
  • Access to CONNECTPlus long‑term health condition support
  • Wellbeing and healthy living support
• Cycle to work scheme
• Professional Membership and Study Sponsorship
• Quarterly employee recognition awards
• Employee referral scheme with financial reward
• Benefits hub with employee retail discounts
• Discounted eye test vouchers

Please note TVS Supply Chain Solutions is an Equal Opportunities Employer. If you require any adjustments to allow you to take a full and active part in the selection process, please notify us as part of your application.

TVS has signed the Armed Forces covenant and is a forces friendly employer.

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