Wellbeing Counsellor
£(phone number removed) FTE
Onsite
Are you a qualified counsellor looking for a company that will invest in your development and career progression?
Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team.
This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times ‘Best Places to Work’ organisation as an EAP Counsellor.
Job Overview
Providing immediate emotional support and guidance to callers on the 24/7 helpline – completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients – hour can be counted towards BACP accreditation.
Day to Day Responsibilities
- Providing an efficient and effective telephone counselling service to all callers
- Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk
- Providing “In the moment support” to callers, adopting a Solution Focused approach and achieving a one call resolution
Requirements
- Minimum diploma level 4 in Counselling & minimum of 150 counselling hours
- 12 months post qualification experience
- Registered member of the BACP or equivalent
- High level of computer literacy (MS Office, Word, Excel and PowerPoint)
Employee Benefits
- 5 days’ holiday, plus bank holidays
- Day off on your birthday
- Holidays increase after 2- and 5-years’ service
- Cash plan for you (and your children, if any)
- Private medical insurance after 5 years’ service
- Pension Plan and Life Insurance
- Support with revalidation and CPD
- Funding support with training and development
- Holiday season bonus after 3 years’ service
- Profit share scheme
- Season ticket loan scheme after 6 months and successful completion of probationary period
- Paid membership to BACP upon successful completion of probationary period (or equivalent accrediting body)
- Free 24/7 onsite gym with regular group classes
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