IT Service Desk Manager — Lead & Improve IT Support

A national transport provider in Birmingham seeks an experienced IT Service Desk Manager to lead its IT support operation. You will ensure high-quality service delivery for about 2,000 colleagues while managing a supportive and skilled team. The role includes handling incidents, driving continuous improvements, and enhancing user experience across various business systems. Strong leadership and ITIL experience are essential. Join a dynamic organization committed to delivering high service standards and inclusivity.#J-18808-Ljbffr…