Customer Support Advisor

London, UK | Hybrid

I’m working with a growing SaaS business in the travel and hospitality space that’s looking to hire a Customer Support Advisor to support customers across the Iberia and Italy markets.

This is a brilliant opportunity for someone who enjoys problem-solving, working with technology, and helping customers get real value from a product.

The role

You’ll be the go-to person for customers using a booking and property management platform, helping them resolve issues and use the system effectively.

Day to day, you’ll be:

• Supporting customers via phone, live chat and email
• Troubleshooting technical and system issues in real time
• Helping customers understand how to use the platform to run their business
• Supporting integrations with major travel platforms such as Booking.com, Expedia and Airbnb
• Running screen shares to walk customers through fixes
• Escalating more complex issues to technical teams when needed
• Spotting recurring issues and feeding insights back internally

This is a fast-paced environment, so being able to think on your feet and manage multiple queries is key.

What they’re looking for

• Fluent Spanish, Italian and English
• 3 to 5 years’ experience in SaaS or software support
• Confident supporting customers across phone, chat and email
• Strong troubleshooting and problem-solving skills
• Comfortable explaining technical issues in a simple, clear way
• Calm, organised and able to work well under pressure
• A proactive mindset with a focus on resolving issues first time

What’s on offer

• Hybrid working in London
• Permanent full-time opportunity
• A chance to join a growing international SaaS business
• A role where you can genuinely add value and see the impact of your work

If this sounds of interest, please get in touch directly for more information or apply today.

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