SALARY: Starting from £26,186 pa dependent on experience
LOCATION: Delaware Drive, Milton Keynes MK15 8HG
HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role.
HOURS / CONTRACT TYPE: This is a Full time permanent role working 35 hours p/w
CLOSING DATE: 16/04/2026
We’re looking for a Fleet and Customer Operations Executive to be the main point of contact for our Rent‑a‑Car corporate customers & locations and to provide on‑going support to all key stakeholders throughout our car rental lifecycle. This high‑paced role will be instrumental in delivering support to our Managers, corporate customers and rental locations in relation to rental portal, fleet management, insurance and invoicing. You will develop and utilise customer processes and build relationships with stakeholders and customers, ensuring a smooth set up, rental booking, transaction and in‑life vehicle rental experience.
What You’ll Be Doing
- Act as key point of contact for all Corporate customers, Rental Locations and key stakeholders providing support through all key processes and providing resolutions
- Provide support on a daily basis and be the main point of contact for the Internal Sales Managers, National Rental Sales Managers, Rental Operations Analyst, Assistant Fleet Manager and Technical Fleet Manager, dealing with all operational queries
- Liaise with 3rd party suppliers and internal stakeholders to maintain SLAs, managing and reducing downtime
- Monitor, analyse and report on utilisation, credit limitations, growth and opportunities allowing effective vehicle optimisation
- Generate and analyse the following reports regularly to deadlines
What You’ll Bring
You’ll be a customer service professional with a can‑do attitude who is able to work well as part of a team. You’ll have a delivery mindset with a focus on problem solving and providing an excellent experience for customers and stakeholders.
Essential Experience & Skills
- Customer service or administrative experience within the automotive industry (desirable)
- Experience of managing numerous stakeholders
- Experience of managing CRM systems and all customer facing processes such as invoicing, credit approvals, customer resolutions and complaints etc.
- Experience of working to service levels and quality measures
What’s in it for you?
- Bonus: Discretionary 10% on‑target bonus (based on personal and Group company performance)
- Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.
- Car schemes: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance, OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.
- Other benefits: income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge, will writing service, cycle to work, private medical insurance (post probation), loan car scheme, critical illness cover, dental cover, LinkedIn Learning, professional development programmes, mentoring schemes, reciprocal partnerships.
VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team. This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.
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