Hybrid Helpdesk Services Manager: Lead IT Support

A public sector organization in Scotland is seeking a Helpdesk Services Manager to oversee IT support operations across multiple sites. The role involves leading a team, managing incidents, and enhancing service quality. Strong customer service management and leadership experience are essential, along with a working understanding of service management frameworks. The position offers the opportunity to drive continuous improvement and requires effective communication with a diverse user base. A commitment to the organization’s values and a passion for technology is crucial.#J-18808-Ljbffr…