Overview
We are the UK’s leading supplier of quality timber doors, a successful family run business looking for an enthusiastic Sales and Customer Support Advisor to provide outstanding service and advice to a range of customers, primarily customer facing. Working from our High Wycombe store as part of our professional and friendly team of 4. We offer a salary up to £28k, annual discretionary bonus, company pension, 23 days holiday, staff discount, My Staff Shop platform, free parking, cycle to work and Electric car schemes, Referral Program, sick pay after qualifying period.
Role Description
You will be serving customers face to face and handling incoming telephone enquiries, and will be expected to professionally and efficiently deal with queries, converting them into orders whilst providing exceptional consumer advice on our products.
The role would suit a graduate looking for their first position in the retail sector, or if you have previously worked in retail sales for companies like Carphone Warehouse, Currys, B&Q or similar please apply. Ideally you will have some customer service skills and the confidence to approach customers, computer skills and a fast learner with the ability to retain product information, along with good telephone skills to follow up on orders.
Responsibilities
- Deliver excellent customer service that exceeds all customer’s expectations.
- Approach customers and ensure they are dealt with efficiently, courteously and promptly.
- Deal with customers’ orders and queries in a confident, efficient, and professional manner.
- Maintain comprehensive product knowledge (enabling alternatives to be suggested to customers and expert advice given).
- Identify improvements to processes to enhance customer service, reduce costs, and improve margin wherever possible.
- Match the needs of the customer to the best product available, remembering ironmongery, upselling and stock levels.
- Ensure all deliveries are checked off accurately and promptly, and that relevant paperwork is passed on efficiently.
- Resolve any customer issues or enquiries to a satisfactory conclusion.
- Keep paperwork precise and clear so that tasks may be followed by colleagues (particularly whoever is covering your day off).
- Create effective, up-to-date displays in the showroom, ensuring all products are clearly coded, priced and kept clean and well presented.
- Ensure specific customer requirements (e.g. glass, rebating) are processed efficiently, promptly and to meet delivery promise.
- Ensure all promises made to customers are realistic, achievable and completed.
- Maintain a customer-friendly working environment and follow the clear-desk policy at the end of each day.
- Prepare and assist with stocktakes adhering to company procedure.
- Wear supplied company uniform at all times and keep it neat, clean and presentable, ensuring work wear and appearance standards are adhered to.
- Assist with the training and development of all new recruits.
- Report any health and safety issues to your line manager.
- Assist customers with putting items in their vehicles.
- Keep the warehouse clean and tidy.
- Ensure all paperwork is completed and dealt with correctly.
- Take on any reasonable ad hoc duties to ensure the smooth running of the company.
Qualifications
To be successful, you will have the desire to work in the retail sector interacting with customers face to face and by telephone, good knowledge of Microsoft, and the ability to learn in-house purchasing systems. You should show strong customer service skills and confidence dealing with both colleagues and customers. The role suits candidates seeking to join a large, well-established, and secure company offering full training and opportunities to learn and develop.
We are an excellent company to work for, joining an organisation that looks after its staff with an extensive benefit package and salary.
Please send your CV for immediate consideration.
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