Service Desk Manager — ITIL & ITSM Leader

A leading research laboratory in England is seeking a Service Desk Manager to oversee Help Desk operations. The role requires strong ITIL knowledge and experience with IT Service Management tools such as Jira and ServiceNow. Responsibilities include managing day-to-day operations, ensuring high customer satisfaction, and collaboration on ITSM processes. This is an opportunity to contribute to critical services that support UK digital infrastructure, strengthening security and resilience against current vulnerabilities.#J-18808-Ljbffr…