Quality Systems and Processes Specialist

Overview

This is an exciting opportunity as we enter a new regulatory period—with new projects, evolving ways of working and growing teams. You’ll be at the centre of building quality, consistency and strong governance across the business, and you’ll join a supportive, collaborative team where your expertise will have a visible impact. Flexible on base location but commutable to Warwick with hybrid working a mix of home, office and site.

Responsibilities

• Own procedural governance, ensuring systems and processes are managed consistently and aligned across the organisation.
• Review and embed new processes so they’re fit for purpose, properly consulted on, clearly structured and free from duplication – creating a cohesive framework that supports the business now and in the future.
• Coordinate document control and support governance forums to maintain high-quality policies and procedures.
• Improve the structure and usability of the ISO IMS SharePoint platform so information stays current, intuitive and easy to navigate.
• Contribute to ISO 9001 certification readiness and broader quality improvement work, including audit support and the rollout of best practice.
• Develop clear guidance and training materials to build understanding and promote consistent application of IMS requirements.
• Cover the full lifecycle of supplier quality assurance within contract and procurement activity, providing trusted support from early engagement through to delivery.
• Respond to quality enquiries and investigations, identifying root causes and implementing effective, lasting improvements.

Qualifications and Requirements

• Strong experience with ISO management systems, governance frameworks, auditing and assurance.
• Ability to embed structured approaches in complex organisations and influence, collaborate and make sound decisions with internal and external stakeholders.
• IRCA Lead Auditor (CQI) qualification or equivalent.
• Demonstrated ability in effective communication and problem-solving.
• Meticulous attention to detail with strong written, computer (Microsoft 365 Suite) and analytical skills.
• Proven proficiency in ISO 9001 quality management systems and certification processes.
• Experience in document control, procedures, and process management.
• Full UK driving licence.

Pay and Benefits

• £48,374 to £55,000 pa salary + Bonus (2025 up to 4%)
• Contributory pension scheme up to 6% – company contribution up to 12%. Totalling 18%.
• 26 days annual leave plus 8 statutory days.
• 37 hours Mon – Fri
• For more information on our Benefits please click the link – Benefits | National Grid Careers

We’d love to hear from you, apply now.

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